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Delivery Policy

Last updated: 07 October 2026

Qalam Academy sells exclusively digital products and services — we do not ship any physical goods. This Delivery Policy explains how and when you receive access to what you purchase.

1. Digital Course Access

Immediate Access

In most cases, access to purchased course content is granted immediately after your payment is confirmed by our payment gateway. You will be able to access your course from your Student Dashboard (qalamacademy.store/dashboard) as soon as payment verification is complete.

Access Timeline

  • Razorpay / Cashfree / Easebuzz: Access is typically granted within seconds to minutes of completing payment.
  • Bank transfer or UPI delays: If your bank takes time to confirm the transaction, access may take up to 2 hours to reflect. This is rare but can occur during peak banking hours.
  • Maximum wait: If you have not received course access within 24 hours of a confirmed payment, please contact us with your Order ID.

How to Access Your Course

  1. Log in to your account at qalamacademy.store/login.
  2. Go to your Student Dashboard.
  3. Your enrolled courses will appear under "My Courses".
  4. Click "Continue Learning" to access course content.

2. Purchase Confirmation

After a successful payment, you will:

  • Be redirected to a payment success page showing your Order ID and course access confirmation.
  • See the course in your Student Dashboard immediately.

We recommend saving your Order ID for future reference. Invoice generation is available from your Dashboard under "My Orders".

3. Consulting Sessions

Consulting is booked via the Consulting page. After submitting your request:

  • Our team reviews all consulting requests within 24–48 hours (Mon–Sat).
  • We will contact you via email to confirm your session time and provide a meeting link or call details.
  • Consulting sessions are conducted via video call (Google Meet, Zoom, or similar) or phone, as agreed.

4. Content Updates

We periodically update course content to keep it current. When significant updates are made to a course you have purchased, the new content will be automatically available in your Dashboard at no additional charge. We do not notify individually of minor updates, but major additions are announced via email.

5. Non-Delivery or Access Issues

If you do not receive access to your purchased course within 24 hours of a confirmed payment, please:

  • Check that you are logged in to the correct account (the email used during checkout).
  • Check your Student Dashboard at qalamacademy.store/dashboard.
  • Contact us at [email protected] with your Order ID and the email address used for purchase.

We will investigate and resolve access issues within 1 business day.

6. Technical Requirements

To access Qalam Academy course content, you will need:

  • A stable internet connection.
  • A modern web browser (Chrome, Firefox, Safari, or Edge — latest versions recommended).
  • JavaScript enabled in your browser.
  • For video content: a device capable of streaming video (smartphone, tablet, laptop, or desktop).

7. Contact

For delivery or access issues, please contact us: