Terms of Service

These Terms of Service ("Terms") govern your use of the Qalam Academy website (qalamacademy.store) and all related products and services ("Services") provided by Sachin trading as Qalam Academy ("Qalam Academy", "we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Eligibility

You must be at least 13 years of age to use our Services. By using our Services, you represent and warrant that you meet this requirement and that all information you provide is accurate and complete.

2. Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at [email protected] if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.
• Each account is for a single individual only. Sharing account credentials is strictly prohibited.

3. Courses and Digital Products

3.1 Access and Licence

Upon successful payment, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the course content for your personal, non-commercial educational purposes only.

3.2 Restrictions

You may not:

• Share, resell, sublicense, distribute, or publicly broadcast any course content.
• Download, copy, or screen-record any video content.
• Use the content to create competing products or training materials.
• Remove or alter any copyright or proprietary notices.

3.3 Access Duration

Unless otherwise stated, purchased courses provide lifetime access to the content as it exists at the time of purchase, subject to the platform remaining operational and these Terms not being violated.

4. Payments and Pricing

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated.
• Payment is processed through third-party gateways (Razorpay, Cashfree, or Easebuzz). Your payment details are handled by these gateways and are not stored by us.
• Course access is granted only after payment is confirmed by our payment gateway.
• We reserve the right to change prices at any time. Price changes do not affect purchases already completed.

5. Refunds

Our refund policy is available at qalamacademy.store/refund-policy. Refunds are processed in accordance with that policy.

6. Consulting Services

• Consulting services are subject to availability and are confirmed by Qalam Academy before a session is scheduled.
• Scheduling and service delivery terms are communicated individually upon acceptance.
• Qalam Academy makes no guarantee of specific income, career, or business outcomes from consulting services.

7. Intellectual Property

All content on the Qalam Academy platform — including text, video, graphics, course materials, logos, and software — is the intellectual property of Qalam Academy or its licensors and is protected by applicable copyright laws. You may not reproduce, distribute, or create derivative works without our express written consent.

8. User Content

When you submit reviews, comments, or other content, you grant Qalam Academy a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content in connection with our Services. You represent that you own or have the right to submit such content and that it does not violate any third-party rights.

You may not submit content that is unlawful, offensive, defamatory, misleading, or that infringes any intellectual property rights.

9. Prohibited Conduct

You agree not to:

• Use our Services for any unlawful purpose.
• Attempt to gain unauthorised access to any part of our platform.
• Reverse-engineer, scrape, or extract data from our website.
• Interfere with the operation of our servers or networks.
• Impersonate any person or entity.
• Engage in spamming, phishing, or any abusive behaviour toward other users or our team.

10. Disclaimers

Our Services and course content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that our Services will be error-free, uninterrupted, or meet your specific requirements.

Educational content is provided for informational purposes only. Results vary based on individual effort and circumstances. See our Disclaimer for full details.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Qalam Academy and Sachin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Qalam Academy, Sachin, and their affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

13. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

14. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or a notice on our website. Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, contact us at:

• Email: [email protected]
• Website: qalamacademy.store
• Address: Lucknow, Uttar Pradesh, India