Refund Policy

At Qalam Academy, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how refunds are issued for our digital products and services.

By completing a purchase, you agree to this Refund Policy. Please read it carefully before buying.

1. Digital Courses — Refund Eligibility

Because our courses are digital products that provide immediate access upon purchase, refunds are offered under the following conditions:

Eligible for Refund

• Within 7 days of purchase, if you have completed less than 20% of the course content.
• The course content significantly differs from what was described on the sales page at the time of purchase.
• A duplicate charge was made due to a technical error.
• You did not receive access to the course within 24 hours of confirmed payment.

Not Eligible for Refund

• Refund requests made more than 7 days after the date of purchase.
• Courses where 20% or more of the content has been accessed or completed.
• Courses purchased at a discounted or promotional price (unless the course has a technical fault).
• Consulting sessions once they have been scheduled or have taken place.
• If you claim you did not receive access but our logs show you accessed the course materials.
• Change of mind after substantially consuming the content.

2. Consulting Services

• Consulting session fees are non-refundable once the session has taken place.
• If you cancel a booked consulting session at least 24 hours in advance, we will reschedule the session at no additional charge.

3. How to Request a Refund

To request a refund, please contact us within the eligible period using the following details:

• Email: [email protected]
• Subject line: Refund Request — [Your Order ID]

Your request must include:

• Your full name and registered email address.
• The Order ID (found in your dashboard or purchase confirmation email).
• The reason for your refund request.

4. Refund Processing

• We will review your request and respond within 3 business days.
• If approved, refunds are processed to the original payment method within 5–10 business days, depending on your bank or card provider.
• Once a refund is approved, your access to the course or service will be revoked.
• Payment gateway processing fees (if any) may be deducted from the refund amount.

5. Duplicate or Erroneous Payments

If you were charged twice for the same order due to a technical error, please contact us immediately with your Order ID and payment details. We will investigate and process a full refund for the duplicate charge within 3 business days.

6. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Chargebacks initiated without contacting us first may result in account suspension and our inability to process future transactions for you. Fraudulent chargebacks will be disputed with full documentation.

7. No Guarantee of Results

Qalam Academy does not guarantee any specific income, career outcomes, or results from completing our courses. Our refund policy is based on course access and content delivery, not on the results you achieve. Results depend entirely on individual effort, commitment, and circumstances.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes apply to purchases made after the updated policy is posted. For purchases made before an update, the policy in effect at the time of purchase applies.

9. Contact

For refund requests or questions about this policy:

• Email: [email protected]
• Response time: Within 3 business days